Privacy Policy

Welcome to V Friends India Online. This Privacy Policy explains how we collect, use, store, process, disclose and protect your personal information when you visit, register with, place an order through, or otherwise use https://vfriendsindiaonline.com (the “Website”), including any related services, communications and customer-support channels operated by us.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will request it separately and you may withdraw it as described below.

1. About Us

V Friends India Online operates an online shopping platform offering multiple categories of products. In this Privacy Policy, “we”, “us” and “our” refer to V Friends India Online, and “you” and “your” refer to customers, visitors and users of the Website.

2. Information We Collect

2.1 Information you provide directly

We may collect information that you provide when you:

• Create an account or update your profile.
• Place an order or request a return, refund, replacement or cancellation.
• Contact customer support or submit an enquiry, review or feedback.
• Subscribe to promotional messages, offers or newsletters.
• Participate in surveys, contests, referral programmes or promotions.

This information may include:

• Name, email address and mobile number.
• Billing address, delivery address, city, state and postal code.
• Account login details and account preferences.
• Order history, cart items, wish-list items and product preferences.
• Support messages, reviews, ratings and other communications.
• Tax or business details when required for invoicing.

2.2 Payment information

Payments may be processed by third-party payment gateways, banks, UPI providers, card networks or other payment-service providers. We generally do not store your complete card number, CVV, UPI PIN or internet-banking password. Payment providers may collect and process payment-related information according to their own privacy policies and legal obligations.

2.3 Information collected automatically

When you use the Website, we and our service providers may automatically collect:

• IP address, browser type, device type and operating system.
• Device identifiers, language, time zone and approximate location.
• Pages viewed, links clicked, search terms and time spent on the Website.
• Referral URLs, campaign information and interaction data.
• Cookie identifiers, session information and security logs.

2.4 Information from third parties

We may receive information from delivery partners, payment providers, advertising platforms, analytics providers, social-media platforms, fraud-prevention providers, business partners and publicly available sources, where permitted by law.

3. How We Use Your Information

We may use personal information to:

• Create and manage your customer account.
• Process, confirm, pack, dispatch, deliver and track orders.
• Process payments, refunds, cancellations, returns and replacements.
• Send order confirmations, invoices and service-related notifications.
• Provide customer support and respond to complaints or enquiries.
• Verify identity and protect accounts and transactions.
• Prevent fraud, misuse, unauthorised access and other illegal activity.
• Personalise product recommendations and improve the shopping experience.
• Analyse Website performance, traffic, usage and customer preferences.
• Send offers and marketing communications where permitted or consented to.
• Maintain business, accounting, tax, audit and transaction records.
• Comply with applicable laws, court orders and regulatory requirements.
• Establish, exercise or defend legal claims.

4. Grounds for Processing

Depending on the circumstances and applicable law, we process personal information based on one or more of the following:

• Your consent.
• Processing necessary to provide products or services requested by you.
• Compliance with legal and regulatory obligations.
• Permitted legitimate uses and reasonable business purposes.
• Protection of users, our business and the public from fraud or security threats.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage and similar technologies to operate the Website, remember preferences, maintain sessions, analyse traffic, measure advertising and personalise content.

You may manage cookies through your browser settings. Disabling essential cookies may cause parts of the Website, including checkout or account features, to stop functioning properly.

6. How We Share Information

We may share personal information with:

• Delivery and logistics providers to ship, deliver, track and return products.
• Payment-service providers to process payments, refunds and transaction verification.
• Technology providers that provide hosting, cloud storage, customer support, email, SMS, analytics and security services.
• Sellers, manufacturers or suppliers where necessary to fulfil an order, honour a warranty or resolve a product issue.
• Marketing and advertising partners where permitted by law and subject to applicable consent requirements.
• Professional advisers, including auditors, accountants, lawyers and insurers.
• Government bodies and law-enforcement agencies where disclosure is required or permitted by law.
• Business successors in connection with a merger, acquisition, restructuring, sale or transfer of all or part of our business.

We do not sell or rent your personal information in exchange for money.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, accounting, taxation, dispute resolution, fraud prevention and enforcement of agreements.

Retention periods may differ depending on the type of information and applicable legal requirements. When information is no longer required, we will delete, anonymise or securely dispose of it, unless continued retention is required by law.

8. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction. These measures may include access controls, encryption in transit, secure hosting, monitoring, backups and staff or vendor controls.

However, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your account password and OTP confidential and for notifying us promptly if you suspect unauthorised account access.

9. Your Privacy Rights

Subject to applicable law and verification of your identity, you may have the right to:

• Request information about how your personal data is processed.
• Request access to your personal information.
• Request correction, completion or updating of inaccurate information.
• Request deletion or erasure of information that is no longer required.
• Withdraw consent where processing is based on consent.
• Opt out of promotional email, SMS or other marketing communications.
• Raise a complaint or grievance regarding our handling of your information.
• Nominate another person to exercise applicable rights in permitted circumstances.

Some requests may be refused or limited where retention or processing is required by law, necessary to complete a transaction, prevent fraud, resolve a dispute or protect legal rights.

10. Marketing Communications

With your consent or where otherwise permitted by law, we may send promotional messages about products, discounts, offers and updates. You can unsubscribe by using the unsubscribe option in an email, replying with the applicable opt-out keyword to an SMS where available, adjusting account preferences or contacting us.

Even after opting out of marketing messages, you may continue to receive important service messages related to your account, order, payment, delivery, return, refund or security.

11. Children's Privacy

The Website is intended for persons who are legally capable of entering into a binding contract. We do not knowingly seek to collect personal information from children without appropriate consent or authorisation as required by applicable law.

If you believe that a child has provided personal information without appropriate permission, please contact us so that we can review and take suitable action.

12. Third-Party Links and Services

The Website may contain links to third-party websites, applications, payment gateways or social-media services. We do not control and are not responsible for the privacy practices, security or content of third parties. You should review their privacy policies before providing personal information.

13. International Data Transfers

Some of our technology, cloud, analytics, payment or support providers may process information outside your state or country. Where applicable, we take reasonable steps to ensure that such transfers and processing comply with applicable legal requirements and appropriate safeguards.

14. Grievance Officer and Privacy Contact

For privacy questions, complaints, correction requests, deletion requests or withdrawal of consent, please contact:

Please include your registered mobile number or email address, a clear description of your request and any relevant order number. We may request additional information to verify your identity before acting on a privacy request.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the Website, email or another appropriate channel.

16. Contact Us

For general support regarding orders, products, returns, refunds or delivery, contact: